Lush Plants is committed to providing plants which arrive healthy and strong and products that arrive safe and sound. This starts with excellent care in our plant nursery by growing strong plants, preparing them for their journey, and excellent packaging methods.
We guarantee your plants or products to arrive safely - please see our return / replacement policy.
Lush Plants packages every plant individually for transport, and every order is treated with personal care.
1. How are plants sent?
All plants are sent by Australia Post, it is a very reliable way of sending plants.
All parcels have a tracking number, and you will receive an email from Australia Post with tracking information (they will send an initial email, and you need to subscribe to your parcels’ tracking).
A signature will be required on delivery to make sure your plants or product arrives safely.
You can authorise Australia Post to leave the parcel at your home if no one is home, however, Lush Plants cannot accept responsibility in that case.
If you would like your parcel left at your house, please leave a note for us with your order in the comments’ section.
2. How are the plants packaged?
Lush Plants packages plants with the greatest care. We soak them in seaweed solution which strengthens them for transport and nourishes them along the journey.
Each plant is prepared following its individual requirement. We post our online plants to QLD, NSW and ACT usually without pot, wrapped in wet paper and foil to keep the moisture in.
Plants travelling without plastic pots, enables us to send well established plants for reasonable postage prices as there is much less weight in the parcel.
Sometimes we cut plants back a bit before posting to help them retain moisture, reduce stress, or to create a better shape.
This does not harm the plant, is merely encourages new growth. Our plants are packaged to arrive safely and intact. Lush Plants is currently working on ways to reduce plastic use in the nursery. Watch this space :)
3. When do you send plants?
We send all plants on Monday or Tuesday, we always consider weather conditions and plant type before deciding to post plants.
4. What is your order cut-off time?
We have a 10am Sunday cut off time for plant orders to give us time to prepare them properly. All orders paid for before 10am Sunday will be posted that week. All order received / paid after 10am maybe sent the week after.
5. Where do you ship to?
Lush Plants Nursery is now sending plants to Queensland, N.S.W and the ACT only. We send non-plant gifts Australia-Wide.
Note: we are not sending plants to any other states or overseas at this time. Our online checkout will allow purchase of non plant products Australia-wide, but will not complete if plants are included in orders from other states.
6. How much does shipping cost?
Lush Plants Australia now offers flat rate postage of $15 for plants sent to QLD and $18 for NSW & ACT. An additional flat rate is added for 11-20 products etc.
Non-Plant Gifts are send Australia-Wide for a flat rate of $15 per order, this is added at checkout.
7. How long does it take for my plants to arrive?
Our parcels will arrive in 2-7 days, depending on your location.
Sometimes we decide it is best to hold plants for another week, for example if there are public holidays holding up the postal system, or if we think the weather is not suitable.
8. Are they ok in the box for that long?
The plants actually do very well. The seasol soak and our careful packaging ensures their resilience. Occasionally they may look a little tired after their journey in hot weather, but they will soon perk up once they are unwrapped and given a lovely drink.